FAQ

1: Why can't I track my order?

You have entered the wrong number, or your tracking number has not been entered into the system yet, please try again later!

2: How long does shipping take?

This is usually 7-15 working days, and may take up to 20 working days during public holidays or inclement weather conditions

3: Why does the status stay the same?

Please be patient as it may be due to public holidays, fewer flights,very high volume of cargo, or strict customs regulations.

4: Why is the track display incomplete?

Once “Extracted” is displayed, this means that the goods have been transported to the local courier company, you can check with the courier company's website or via https://www.17track.net/en